United Van Lines Review (2020)

 United Van Lines Review (2020)

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Packing up your family and relocating to a new home can be a long and arduous process. Fortunately, homeowners can partner with local moving companies to take one task off of their hands. These professionals can help you pack, load, and move your belongings locally or long-distance. You just have to find a company with services and a team you can trust.

To give you some guidance on your search for the best moving company, the This Old House Reviews team studied some of the top brands in the nation. Keep reading this United Van Lines review to learn about the company’s services, cost, availability, and more.

Our Take on United Van Lines

United Van Lines is a nationwide moving company with services to support homeowners and business owners with various needs. This mover combines advanced online tools with personalized service to take the stress off of a person or family’s move. Also, customers can take advantage of item protection with each move.

Pros & Cons

In our review of United Van Lines, we identified the following pros and cons:

United Van Lines Pros & Cons

Pros Cons
Pros Cons
Hundreds of locations around the nation and the ability to move to any state Inconsistent customer service ratings, as services are offered by third-party companies
Online quoting and in-home evaluation for an accurate estimate Higher prices than the competition
Shipment tracking to receive updates about your move

United Van Lines Services

United Van Lines provides local, long-distance, and international moves to over 150 countries worldwide. It supports homeowners and renters, but the company also provides corporate moving services. United offers full-value moving coverage on each move so you can feel more confident that your valuables will be taken care of and protected.

Main services include loading and unloading your belongings for your move. United’s team will get all of your belongings into the moving truck, drive them to your destination, then unload the items into your new home upon arrival. With this service, you can track your shipment online and access resources like a moving checklist.

You can also purchase these additional services:

  • Packing and unpacking: Choose from full or partial service options depending on how much help you need. United can help you organize and unpack at your new place.
  • Tech breakdown and installation: Service people can help you with in-home tech support like breaking down and setting up home theater equipment or personal computer networks.
  • Storage: If your items cannot be immediately delivered to your new home, you can access short-term or long-term storage options.
  • Cleaning and debris pickup: Service people will return after the delivery to remove containers or trash left behind.
  • Auto transport: United partners with local companies to offer automobile shipping if you need to move a car.

When you request a quote, make sure to ask about United Van Line’s valuation insurance. You can add on full-value moving protection to your move. United will calculate your coverage amount by multiplying your shipment weight by $6 per pound. Purchase extra coverage if you have higher-priced items that this amount may not cover.

Availability

United Van Lines has over 500 locations across the country, and the company claims that it can help you move anywhere in the United States. However, on the Locations page on its website, United does not list all 50 states.

United Van Lines has a location in every state except the following:

  • Hawaii
  • Rhode Island
  • Vermont
  • West Virginia

To find the location closest to you, explore the Locations page on the company’s website. You can search by state or zip code.

How Much Does United Van Lines Cost?

The cost for moving services from United Van Lines will vary based on your needs. Request an in-home estimate for the most accurate quote for your moving costs. You can do this on the company website by providing some information about your move, including the size and type of your original and new home, as well as listing some large items you’d like the team to move.

The final cost of your move with United Van Lines will depend on the following factors which will be discussed during your in-home estimate:

  • The amount of belongings you’d like to move, measured in weight
  • The distance of your move
  • Your move date and time
  • Add-on services like packing or cleaning

Scheduling

To learn more about its services and get a quote from United Van Lines, you’ll need an in-home estimate. During this appointment, you can unlock the most accurate quote for your moving needs.

After you request your quote online, the company will schedule a survey of your home’s belongings. At this time, a customer service representative will work with you to confirm moving details, including the moving date and type of home. He or she will build a moving package to meet your needs and provide you with an estimate. Leading up to your move, the United team will give you tips and support to finish planning your move and preparing for the big day.

United Van Lines Reviews

The level of customer service a company holds is another crucial factor to keep in mind when searching for a moving professional. Online customer reviews can give you insight into what a company has to offer and what you can expect from its services.

On the Better Business Bureau, United Van Lines is accredited with an A+ rating but only has three customer reviews that are over a year old. Across many online review platforms, United Van Lines reviews have below-average ratings.

It’s difficult to make a conclusion about the company’s level of customer service because United offers its services through third-party retailers. For this reason, the names on customer service review listings may not be the company’s name, or they may include the business name and “Agent for United Van Lines.”

There are hundreds of branches available nationwide, so each will have its own listings and customer satisfaction ratings. When considering United Van Lines for your moving needs, make sure to search for reviews on your local provider. Of the negative reviews, customers mentioned issues with the company’s quoting process and inconsistent pricing. Others complained about the movers damaging their property.

Happy customers complimented the consultation process, which included a full house inventory and service people who were upfront about the costs. Homeowners appreciated their service people who packed and unpacked their belongings professionally, and others mentioned the team was attentive to their requests.

Here are some United Van Lines reviews from Google:

Diana L. said:

“Excellent service from beginning to end. Always responded to my phone calls and emails. Customer service reassuring and responsive to my questions and concerns. Estimate was spot on. [Our service team was] professional in [their] responses and sincerely cared for my precious belongings. I highly recommend this team.” *****

Frank C. said:

“Do not hire this ripoff company! They damaged many items [in] my shipment and charged me as much as Mayflower. The brand new microwave was crushed; several pieces of furniture were scratched up. They jam everything together and tie it up so tight with ropes it gets damaged.” *

Our Conclusion

Our United Van Lines review concluded that this company may be an ideal option if you’re making a long-distance move and want to work with a company that offers comprehensive moving services. United provides additional services like professional cleaning and gives homeowners the added convenience of online shipment tracking.

However, it is difficult to draw a confident conclusion about the company’s level of customer service as it offers services through many third-party companies. Each of these will have their own review listings and ratings that vary by location.

Frequently Asked Questions

When should I contact a moving company?

United Van Lines encourages its potential customers to reach out for service as soon as possible. Planning your move as early as you can is always ideal. The website suggests at least four to six weeks ahead of your desired move date.

How and when do I pay for moving services?

According to tariff regulations, moving companies must charge customers for moving services before the shipment is unloaded at the final destination. United offers its customers many methods for payment, including cash and credit card. If your moving services end up costing over 110% more than originally quoted, the company will give you extra time to complete your payment.

Can United Van Lines move my pets and plants?

United will not load family pets and animals in its trucks. If they cannot be brought in the family car, the company can recommend resources to help you move your pets safely. Also, United Van Lines cannot accept responsibility for securely transporting plants as the truck may not have sufficient light or water to support live plants.

To share feedback or ask a question about this article, send a note to our Reviews team at reviews@thisoldhousereviews.com.

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