ServiceMaster Restore Review

 ServiceMaster Restore Review

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If a crisis like fire or flooding occurs in your home, the damage can be a challenge to reverse. That’s why it’s crucial to hire a professional restoration team with the expertise and resources to get your home back to its original state. To help you choose the best restoration experts in the case of an emergency, the This Old House Reviews team compared some of the top restoration companies in the nation.

We reviewed these companies when it comes to service offerings, availability, cost, customer service, and more. Continue reading our ServiceMaster Restore review to determine if it’s a good option for you.

Our Take on ServiceMaster Restore

ServiceMaster Restore provides restoration services for homeowners and business owners who have been struck by an accident or crisis. Its team works to reverse damage caused by disasters such as floods, fires, and major storms.

Dedicated to providing quality customer service while helping people rebuild their homes, ServiceMaster partners with insurance companies to process claims. It also plays a role in advising other professionals in the industry and developing quality standards for disaster relief.

Pros & Cons

We identified the following pros and cons based on our research as well as what we found in ServiceMaster Restore reviews on third-party websites. See what you can expect from hiring its team for restoration services around your home or business:

ServiceMaster Pros & Cons

Pros Cons
Pros Cons
Over 65 years of experience and a good reputation for customer service No pricing listed on the site
Support is available 24/7 with nationwide locations No centralized list of locations
Partners with insurance companies to handle claims

ServiceMaster Restore Services

The team at ServiceMaster Restore provides custom restoration services for commercial and residential properties, promising quality and timely work. On its website, ServiceMaster promises a quick response to build a custom restoration plan based on your home’s needs. Its highly trained and certified team can help you navigate the insurance process to restore your home after it is impacted by the following crises:

  • Fire and smoke
  • Flooding and water damage
  • Weather damage
  • Mold damage
  • Strong odor

Fire and smoke: Whether it’s from something cooking on the stove, a natural fire, a furnace malfunction, or a complex fire that includes damage to multiple items and materials, the ServiceMaster team will build a plan to repair your home. Services include comprehensive mitigation that goes beyond wall and roofing repair.

Water damage: The provider can help when your home has water damage from plumbing leaks, broken water heaters, severe weather, appliance leaks or burst pipes, a clogged toilet, leaking roof, moisture behind the walls, and foundation cracks. Restoration will include water mitigation to prevent further damage to your home.

Weather damage: This includes relief after tropical storms, winter weather, floods, wildfires, earthquakes, and other severe conditions. ServiceMaster provides support in getting your family’s immediate needs taken care of, which includes things like shelter, clothing, and food.

Through its Disaster Operations Center, the team monitors potentially catastrophic events around the nation to remain prepared to respond to emergencies in the impacted communities.

Mold: The ServiceMaster team is trained to understand the signs of mold in your home, as well as the proper techniques to safely get rid of it.

ServiceMaster Restore also provides specialty services like reconstruction, boarding-up, hoarding clean-up, trauma support, vehicle damage, and content management after a disaster. For businesses, it provides commercial decontamination services and disinfection to prevent the spread of harmful bacteria.

ServiceMaster Restore Locations

ServiceMaster is a locally owned company with a national franchise network that includes over 800 locations in the United States and international locations in 14 additional countries. The website does not include a full list of its locations, however.

To find a ServiceMaster Restore location near you, search your zip code on the Locations page of its website.

How Much Does ServiceMaster Restore Cost?

The cost of services from ServiceMaster Restore depends on the severity of your home’s damage and the type of restoration necessary. So, in order to get the most accurate quote for work, contact one of the company’s local agents.

ServiceMaster works with insurance companies to handle claims. As the property owner, you will be required to pay the deductible, then the provider will bill your insurance company for the remainder of the cost of work.

Requesting Service

If you are in need of restoration services, ServiceMaster Restore’s customer service team is available 24/7 to assist you. Start by finding a location near you. Then, fill out the form online to provide them with information about the restoration services you’re looking for. You can also call the customer service line to schedule service.

Your restoration project will start with an inspection to assess the damage done to the home. Then, your agent will provide you with an estimate of the work that needs to be done. The ServiceMaster team will take the proper steps to prevent future damage and restore your property to pre-crisis or “pre-loss” conditions.

Customer Service

Experiencing a crisis in your home can be a stressful situation. So, when it comes to restoring your property, it’s ideal to work with a team that’s kind, courteous, and reliable.

Because ServiceMaster Restore has franchised locations across the country, it has multiple profiles on the Better Business Bureau. Grades and customer ratings vary depending on the location, with some location-specific profiles holding grades as high as an A+.

As is the case with most restoration companies, ServiceMaster Restore reviews range from extremely positive to fairly negative. Some satisfied customers praised the company for its team’s professionalism, while a few unhappy customers mentioned having trouble getting in touch with ServiceMaster Restore.

Here are some real ServiceMaster reviews from previous customers:

Deborah W. via BBB said:

“We had a hot water line burst during [the] night, ServiceMaster came within the hour. Quickly and efficiently, [the] crew had accessed the severity of water damage and installed 7 pieces of commercially rated equipment. For the next few weeks to come, folks came every day to maintain progress. We would highly recommend them.”

Anonymous via BBB said:

“ServiceMaster was hired to…inventory and clean items after our house fire…They immediately started taking pictures and removing items from cupboards…We have not received the discarded inventory list. Also, we have a list of items not returned to us that we know were okay…They refuse to answer our emails or calls regarding this situation.”

Our Conclusion

Our review of ServiceMaster Restore found that the company is a great resource for restoring your home after a crisis. It is available nationwide, and its team partners with many insurance companies around the country. ServiceMaster Restore responds to a variety of requests after disasters and accidents occur around the home, from severe weather damage to mold and accidental fire. ServiceMaster holds a positive reputation, and its 24/7 support is a major plus.

Frequently Asked Questions

How long will my restoration project take?

ServiceMaster Restore does not provide details on the timeline of its restoration projects because each homeowner’s situation will vary. The team provides customized solutions to disasters and crises like fire, flooding, and more. For the most accurate projection of how long restoration will take for your home, request a quote and speak with one of ServiceMaster’s agents.

What is “pre-loss condition”?

The ServiceMaster team will work to restore your home to its pre-loss condition, which is the original state before the accident or disaster. The company will use materials that are of a similar quality as the existing materials in your home. If there is any damage in your home that was not caused by the crisis or disaster, the team can give you a quote for non-insured work.

How will my restoration services be paid for?

If you are filing an insurance claim, you will be required to pay the deductible to ServiceMaster Restore, and the company will then bill your insurance company for the balance of the work completed. If your project is not covered by insurance, the provider will help you build a payment plan for non-insured work.

To share feedback or ask a question about this article, send a note to our Reviews team at reviews@thisoldhousereviews.com.

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