[embedded content]There is no doubt that selling contracting products and services is much more effective face-to-face. However, there may be circumstances where selling over the phone may be a viable option. This week, an HVAC contractor from New York asks the experts: What advice Read More >>
[embedded content]Part of any great sales or customer service strategy is building a relationship with your leads to nuture them toward a purchase. It is vital to have just the right information about the customer, their unique circumstances, and what problems they're having Read More >>
If you’re a business owner, you’ve probably heard the term “pay-per-click advertising”. You may have even wondered if it’s the right choice for you. When choosing the right advertising tools, it’s important you know all the details and make sure they Read More >>
Training Videos for Industry Newcomers and Non-Technical WorkersWe are excited to announce the launch of a brand new online course, HVAC 101, now available on the EGIA Contractor University platform. Led by contracting entrepreneur James Leichter, founder & CEO of Aptora and Mr. HVAC LLC, this Read More >>
Podcast (unfiltered): Play in new window | Download Subscribe: Android | Author: Unfiltered Podcast | January 29th, 2021 You can’t build a successful contracting business on tune-ups alone, but they’re an important factor for growing a solid service agreement customer base that can secure year-round revenue and Read More >>
In the January 2021 Snapshot Survey, contractors share their experience with establishing and tracking KPIs to help you learn how to incorporate best practices into your business. Here's one survey question and its results from the summary report, which will be available in its entirety Read More >>
[embedded content]Motivating your salespeople to achieve more sales and higher average tickets can be a challenge for even the most experienced contracting business owner. Whether it's through an adjusting commission structure, improving company culture, or mindset training, owners and managers must align sales Read More >>
Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | Author: Cracking the Code Podcast | January 25th, 2021 The contracting industry is no longer just about the tools, the equipment, and getting the job done properly. It’s a superior customer experience that differentiates your brand Read More >>
[embedded content]It's a fact of life for every CSR - no one likes dealing with a rude customer. Not only is the call difficult, but difficult people can ruin your day and take you out of a positive, customer focused mindset. On this Read More >>
Podcast (unfiltered): Play in new window | Download Subscribe: Android | Author: Unfiltered Podcast | January 18th, 2021 Even the most successful business owners encounter life’s problems that can challenge their determination for climbing to the top. Get inside the mind of badass home services legend, Drew Cameron, Read More >>
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