[embedded content]It's a fact of life for every CSR - no one likes dealing with a rude customer. Not only is the call difficult, but difficult people can ruin your day and take you out of a positive, customer focused mindset. On this Read More >>
Podcast (unfiltered): Play in new window | Download Subscribe: Android | Author: Unfiltered Podcast | January 18th, 2021 Even the most successful business owners encounter life’s problems that can challenge their determination for climbing to the top. Get inside the mind of badass home services legend, Drew Cameron, Read More >>
Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | Author: Cracking the Code Podcast | January 18th, 2021 Throughout the home services industry, there has been a huge evolution in the way consumers purchase products and services. This week, learn how to evolve your offerings to Read More >>
[embedded content]A strong service agreement customer base is the foundation of any great home services business. Does your company have a plan in place to be successful with service agreements?. On this week's Ask the Experts video highlight, an HVAC contractor from California Read More >>
Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | Author: Cracking the Code Podcast | January 11th, 2021 While role-play and ride alongs provide immense growth opportunities for technicians, many people can be uncomfortable with the process. This week, Gary Elekes and Weldon Long discuss, from Read More >>
[embedded content]Value is unique to every customer, each with their own perspectives on how much they'll pay for certain products and services. That means that the biggest factor in remaining competative within your marketplace is targeting the right audience. On this week's Read More >>
In the December 2020 Snapshot Survey, contractors share their experience with dispatching to help you learn how to incorporate best practices into your business. Here's one survey question and its results from the summary report, which will be available in its entirety to EGIA members Read More >>
Living a fast-paced lifestyle in Richmond Hill means having reliable home appliances in handy. That’s because the demands for career, fun, and get-together are high, that you don’t want a task to stop you from being productive. That said, having a trusted home Read More >>
Podcast (unfiltered): Play in new window | Download Subscribe: Android | Author: Unfiltered Podcast | January 4th, 2021 America was built by revolutionaries of industry who weren’t afraid to put in the time, take risks, and stand steadfast in the presence of nay-sayers. Contracting business owners are the Read More >>
Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | Author: Cracking the Code Podcast | January 4th, 2021 Whether you’re an owner or a technician, there are challenges that stand in the way of becoming your best in business and in life, and it’s Read More >>
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