Key Performance Indicators (KPIs) are the cornerstone of any successful contracting business. Consistently tracking employee performance based on KPIs help business owners keep operations running smoothly and each department should have its own process. This week, an HVAC contractor from New Mexico asks our experts:
How should we track employee performance?
EGIA’s faculty member, Gary Elekes (Founder of iMarket Solutions), gives his expert advice on how to define role descriptions, establish metrics, and set up a review structure that keeps employees performing at a high level.
EGIA members can access the full archive of Ask the Expert recordings by logging in to their member dashboard.